Margoth Coco
CCaaS Specialist Master @ Deloitte Digital | Certified Scrum Product Owner| Strategic Cx Innovation Lead|
- Role
- Ccaas Specialist Master at Deloitte Digital
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Margoth Coco
CCaaS Subject Matter Expert with 10 + years of experience leading customer experience transformation through cloud-based contact center solutions. Focused on designing scalable, human-centered strategies that bridge technology and empathy to deliver meaningful business impact
Experience
Ccaas Specialist Master
May 2025 — Present · Miami, FL, US
Education
Nova Southeastern University
Master's degree, International Business
2010 — 2013
Florida International University
Bachelor of Science, Industrial and Systems Engineering
2005 — 2008
Escuela Militar de Ingenieria, Santa Cruz Bolivia
Certificate, Pre - Engineering
2000
Palm Beach Community College
Associate of Arts
2003 — 2005
Skills
- Business Analysis
- Data Analysis
- Microsoft Office
- Embarcadero
- Sql
- Spss
- Avaya
- Ivr
- Ip Pbx
- Customer Satisfaction
- Process Improvement
- English
- Leadership
- Systems Improvement
- High Organizational Skills
- Telecommunications
- Operations Management
- Cross-Functional Team Leadership
- Tealeaf
- Risk Management
- Analysis
- Business Process
- Visio
- Access
- Wireless
- Business Intelligence
- Minitab
- Testing
- Logistics
- Call Centers
- Nuance
- Business Process Improvement
- Six Sigma
- Quality Assurance
- Team Leadership
- Pmp
- Supply Chain
- Optimization
- Management
- Mobile Devices
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