Margo Pipkorn

WORK HISTORY

ABOUT MARGO PIPKORN

As an executive leader in the healthcare sector, I specialize in driving customer success and business expansion. With a robust history of enhancing customer value and increasing account sizes, I excel at building and scaling top-tier customer success, account management, business development, implementation, and onboarding teams. My strategic leadership ensures that new clients transition smoothly from initial sale to becoming esteemed reference clients.I have a proven track record of surpassing recurring revenue targets and boosting retention rates within healthcare organizations. My passion lies in refining processes and optimizing team performance, which facilitates effective cross-selling and up-selling strategies. I am adept at spearheading cross-functional collaboration in matrix environments, continuously focusing on growth and financial profitability to achieve and exceed business objectives.A few examples of my accomplishments:Designed and implemented standardized client onboarding process with supporting artifacts, reducing onboarding effort by 24%.Led the rapid development and implementation of the \"Meaningful Use\" product for physicians and health systems, achieving deployment within four months and increasing the sales pipeline by 40% in just three months.Optimized the renewal process, achieving a 96% on-time renewal rate.Successfully implemented Net Promoter Score (NPS), achieving an initial customer response rate of 28% and a client score of 69%, while identifying five high-value client case studies and references.Spearheaded strategic cross-selling and upselling initiatives, resulting in a 30% increase in annual recurring revenue (ARR) within 12 months.Reduced EHR product implementation client service hours by 35% by creating a standard data starter set, installation workbook, data upload tool, and comprehensive documentation.