Margo N.

About Margo N.

I\'m passionate about getting families into affordable housing and strive to achieve customer service excellence throughout the communities I spearhead. As a strategic director of operations, I\'ve finely honed my skills in property management, specializing in manufacturing housing leadership. Throughout my career, I\'ve shaped the future growth of multi-site operations to drive revenue and tenant satisfaction. As a laser-focused executive, I\'ve directed all aspects of property management, operations, and building maintenance across expansive, multi-site operations. Leading effective strategy, I fuel sales by championing tenant relations and setting a standard of excellence. Bringing a solid blend of people skills, business acumen, and financial stewardship, I\'ve delivered record growth, holding accountability for the P&L and property condition including repairs, budgeting, and business obligations. As a fierce advocate for resident and tenant needs, I elevate the customer experience, raising occupancy rates and long-term tenancy to power business performance. Specialty areas include: Executive Leadership, Multi-site Property Management, P&L, Budgeting, Reporting, Strategic Planning, Rebranding Initiatives, Tenant & Eviction Laws, Capital Projects, Property Maintenance, Affordable Housing Programs, HUD Regulations, Vendor Negotiation, Tenant Relations, Personnel Management, Coaching & Training, Documentation & Recordkeeping, Public Speaking & Presentations, City & County Regulations, Tenant Communications

Experience

1. Vice President Operations

   Medallion Communities

   Aug 2024 — Present

Education

• Northeastern University

  Bachelor of Arts - BA

  2007 — 2011