Margo Degray
Director Account Operations @Startek
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WORK HISTORY
Director Account Operations @Startek
Kingston, ON, CA
EDUCATION
Durham College
Business and Marketing
SKILLS
ABOUT MARGO DEGRAY
A self-directed leader with an 18+ year experience in a senior leadership role encompassing all components of site operation including: strategic management, recruitment, training, workforce management, quality control, information technology, facilities and financial management. Key responsibilities include client relationship management, operations, account management, and business growth. Skilled at building strong partnerships within the organization that fosters collaboration to produce outstanding results that strengthens overall performance results. QUALIFICATIONSDemonstrated communication, relationship management and networking capabilities.Diverse and longstanding experience with Customer Relationship Management & Business Process Outsourcing industry.A serious team player, yet extremely self-motivated and results-oriented.Positive and professional attitude, with strong organizational skills.Manage stakeholder interactions to build effective working relationships & achieve mutual goals.Lead by example and show respect for diverse opinions, values & the contributions of others.Experience as a senior leader in Operations and Client Services.Experience working with third-party bargaining units and arbitration situations.
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