Margo Degray

Director Account Operations @Startek

Kingston, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2019 — Present

Director Account Operations @Startek

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Kingston, ON, CA

EDUCATION

N/A

Durham College

Business and Marketing

SKILLS

Call CentersCall Center DevelopmentBpoStrategic LeadershipBudget ForecastsHuman ResourcesOperations ManagementClient ServicesClient RelationsEmployee EngagementCulture ChangeProposal ManagementQuality ManagementCrmWorkforce PlanningWorkforce ManagementCustomer RetentionCustomer SatisfactionTraining & DevelopmentSite ManagementCustomer EngagementPerformance ManagementProcess ImprovementService DeliveryCustomer Relationship Management (Crm)Business Process Outsourcing (Bpo)ManagementBusiness Process ImprovementContact CentersOutsourcingVendor ManagementTeam LeadershipCustomer ExperienceLeadershipTeam ManagementBusiness DevelopmentBusiness Relationship Management

ABOUT MARGO DEGRAY

A self-directed leader with an 18+ year experience in a senior leadership role encompassing all components of site operation including: strategic management, recruitment, training, workforce management, quality control, information technology, facilities and financial management. Key responsibilities include client relationship management, operations, account management, and business growth. Skilled at building strong partnerships within the organization that fosters collaboration to produce outstanding results that strengthens overall performance results. QUALIFICATIONSDemonstrated communication, relationship management and networking capabilities.Diverse and longstanding experience with Customer Relationship Management & Business Process Outsourcing industry.A serious team player, yet extremely self-motivated and results-oriented.Positive and professional attitude, with strong organizational skills.Manage stakeholder interactions to build effective working relationships & achieve mutual goals.Lead by example and show respect for diverse opinions, values & the contributions of others.Experience as a senior leader in Operations and Client Services.Experience working with third-party bargaining units and arbitration situations.

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Margo Degray — Director Account Operations at Startek in Kingston, ON, CA | Unifers