Margie Knappenberger

Change Management Solution Specialist @Deloitte

Gilbert, AZ, US

Supported change management and adoption efforts for a federal grant management Salesforce Portal, focusing on communications, training, and stakeholder engagement. Co-developed fourteen client-facing deliverables and ensured 508 accessibility compliance. • Led communications for go-live event on a contact center modernization project, facilitating team reviews and delivering twenty end-user communications to 204 stakeholders. Designed and implemented a communication tracking system, developed a comprehensive knowledge transfer document, and consistently drove early completion of message reviews to maintain quality and reduce last-minute stress.• Co-Lead Veterans, Military, Spouses, & Allies community designed to educate fellow employees and serve Veterans in the community. Re-established use of Team channel to communicate and track event projects. Implemented an event tracking system in Teams using Microsoft Planner, along with accompanying procedures to streamline event management and coordination. Attracting new members. Reaching out to collaborate with community groups supporting veterans. Conducted lessons learned sessions to continuously improve the effectiveness of the community\'s initiatives.• Contributed as a team member of a veteran group promoting employer hiring of veterans. Assisted with pre-and-post activities for in-person and virtual summits and researched companies and organizations to recruit steering board members. • Participated as a team member of a methodology group researching training resources for change management methodologies. Developed Artificial Intelligence (AI) prompts for four change management tools.

University of Nebraska Medical Center

Bachelor’s Degree

University of Nebraska Medical Center

Master’s Degree