Marge Wilaby
- Role
- Senior Business Process Manager - Technical Support Operations at ServiceNow
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Marge Wilaby
Resourceful leader with deep and broad experience in Service Delivery process and…
Experience
Senior Business Process Manager - Technical Support Operations
Dec 2020 — Present
Skills
- Oracle Applications
- Requirements Analysis
- Strategy
- Software Project Management
- Professional Services
- Software as a Service (Saas)
- Team Building
- Continuous Improvement
- Agile Methodologies
- Integration
- Cross Functional Team Building
- IT Strategy
- Contact Centers
- Cloud Computing
- Business Planning
- Business Process Improvement
- Project Management
- Talent Management
- Business Intelligence
- Management
- Enterprise Software
- Business Process Re-Engineering
- Process Flow Documentation
- Erp
- Virtual Teams
- Saas
- Service Delivery
- Business Process Management
- Business Analysis
- Oracle E-Business Suite
- Program Management
- Customer Relationship Management (Crm)
- Software Development Life Cycle (Sdlc)
- Business Process
- Enterprise Resource Planning (Erp)
- Performance Management
- Crm
- Cross-Functional Team Leadership
- Leadership
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