Marge Lorfeld

About Marge Lorfeld

Over 16 years, I\'ve honed my skills in project management, leading diverse teams to deliver innovative solutions in application development and IT systems. I combine strategic planning with cutting-edge technology to drive digital transformation and boost operational efficiency through strong leadership.I champion agile methods and digital tools to enhance customer experiences and streamline operations. As an Application Development Manager, I\'ve spearheaded projects that automate tasks and improve business processes, guiding teams even in challenging situations.My financial management approach has reduced costs and fostered a culture of innovation. I\'m proud to have developed over 120 solutions directly addressing customer needs, leading to a nearly 20% increase in customer satisfaction. As a Resource Services Manager, I\'ve optimized operations and launched projects that have improved customer interactions.My expertise is built on a strong foundation in project management principles (PMBOK), tools like MS Project, and the software development lifecycle (SDLC). I hold a Master\'s Certificate in Project Management and certifications in PSM and PAL. My leadership style emphasizes continuous learning, embracing agile practices, and empowering my team.I lead by example, encouraging innovation in the ever-evolving digital landscape.Let\'s connect and explore how we can drive innovation together. Feel free to connect with me at m••••••••@gmail.com.Skills: Leadership, Team Development, Communication, Documentation, Influence, Efficiency, Digital Transformation, Program Management, Process Optimization, Agile Methodology, Operational Effectiveness, Scope Control, Budget Management, Cost Control, Digital Technology, Data Storytelling, Technical Support, Change Management, Conflict Resolution, ITSM, ITIL, SDLC, Scrum, ComplianceTechnical: Microsoft (MS) Project, Microsoft Office Suite, Google Suite, SharePoint, PowerPoint, Visio, Smartsheet, Workday, Adobe Suite, PowerApps, Tableau, Power BI, Zoom, Teams, Monday, Trillo, Salesforce, ServiceNow, Asana

Experience

1. Management Information Chief

   Wisconsin Department Of Workforce Development

   Jun 2024 — Present

Education

• Wisconsin School of Business

  Lean Six Sigma Yellow Belt Certification

• Wisconsin School of Business

  Master Certificate in Project Management

• University of Wisconsin-Madison

  Bachelor of Science (B.S.)

Skills

• Customer Service
• General Insurance
• Visio
• Risk Management
• Strategic Planning
• Document Management
• Process Improvement
• Strategy
• Call Center
• Liability
• Microsoft Office
• Business Analysis
• Change Management
• Claims Management
• Vendor Management
• Management
• Team Building
• Analysis
• Leadership
• Risk Assessment
• Business Process Improvement
• Insurance
• Project Management
• Community Outreach