Margaret Patterson

Customer Service Representative @AGCO Corporation

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Customer Service Representative @AGCO Corporation

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Batavia, IL, US

Contract employee at AGCO Parts through People 2.0. Answer and action inbound calls for aftersales dealer support (order updates, parts availability, tracking).Manage and resolve Salesforce cases involving order errors, damages, shortages, overages, and warranty. Write process documents for customer service activities, including OEM dealer and Salesforce cases.Maintain and update process documents on a shared drive.

EDUCATION

2021 — 2024

Waubonsee Community College

Associate's degree

1978 — 1982

University of Wisconsin-Madison

BS

SKILLS

MarketingMarketing StrategyDigital MarketingBusiness Process ImprovementEditingB2bDirect MarketingAdvertisingProject ManagementBusiness-to-Business (B2b)Strategic PlanningMarketing CommunicationsEmail MarketingSocial Media MarketingCorporate CommunicationsIntegrated MarketingPhotographyBrand DevelopmentCopywritingPublic RelationsMedia RelationsProduct DevelopmentTrade ShowsProcess Improvement

ABOUT MARGARET PATTERSON

The pandemic spurred me to go back to school for Health Information Management, which I…

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Margaret Patterson — Customer Service Representative at AGCO Corporation in Chicago, IL, US | Unifers