Margaret Patterson
Customer Service Representative @AGCO Corporation
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WORK HISTORY
Customer Service Representative @AGCO Corporation
Batavia, IL, US
Contract employee at AGCO Parts through People 2.0. Answer and action inbound calls for aftersales dealer support (order updates, parts availability, tracking).Manage and resolve Salesforce cases involving order errors, damages, shortages, overages, and warranty. Write process documents for customer service activities, including OEM dealer and Salesforce cases.Maintain and update process documents on a shared drive.
EDUCATION
Waubonsee Community College
Associate's degree
University of Wisconsin-Madison
BS
SKILLS
ABOUT MARGARET PATTERSON
The pandemic spurred me to go back to school for Health Information Management, which I…
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