Margaret McGuire

About Margaret McGuire

Operations Leader with background in the Insurance Industry, known for effective leadership, project and workflow management, information technology, change management, client contact and follow through consistently getting results for an organization. Successful track record of designing and implementing productivity and client service improvements that support corporate revenue and growth goals. Leverage operational efficiencies and expenses through various technology initiatives including: EPIC, Sagitta, Imageright/Worksmart, RiskMatch, Salesforce, CBDDoc, CSR24, client service portals, document management and indexing systems.Recognized for keen problem-solving abilities, flexibility and maintaining a record of consistently meeting and exceeding corporate goals. Effectively leads and develops teams of account executives, client managers, client representatives and support staff.Licensed Property & Casualty Insurance Broker and Certified Insurance Counselor (CIC)

Experience

1. Regional Client Service Delivery Leader

   Aon

   Apr 2023 — Present · New York, NY, US

   Supports the Regional COO’s objectives of growing revenue, margin expansion and colleague engagement. Works directly with Regional and Corporate Leaders to achieve these objectives. Collaborates with Aon Business Services Leaders, Account Executive Leaders, and Broking Leaders to develop and execute a consistent approach to standard client service delivery and capacity management. Establishes consistent processes and procedures for onboarding new colleagues into the Account Specialists role, including Launch and Apprentice colleagues. Manages the regions team of Account Specialists.

Education

• Baruch College

  Bachelor of Business Administration (BBA)

• Baruch College

  Master of Business Administration (MBA)