Margaret K

About Margaret K

Cognizant Certified Professional in Technical Writing (from Cognizant Academy)-Possess knowledge on DDLC, SDLC, Agile Methodology, and strong writing and editing skills-Responsible for writing and editing technical documents for products and end users with the help of Markdown source through Visual Source Safe, GitHub, Oxygen, RoboHelp, AuthorIT, Framemaker(Structured & unstructured), HTML Help Workshop, Git, JIRA, Confluence, SVN, CVS, and Snagit- Expertise in technical writing which includes writing, reviewing, and editing documents for style, grammar, consistency, and clarity-Interfaced with internal and external customers on the development of technical documents and worked closely with engineers to identify tasks, determine content requirements, understand engineering concepts, maintain progress, and implement the end documents-Managed multiple assignments simultaneously; completed writing assignments by strictly following clients templates and standards for clarity, style, terminologies, and consistency with the help of in house style guides created based on MSTP and the Chicago Manual of Style-Mentored junior writers and coordinated with them for the day-to-day activities- Lead the process improvement activities (Review process, review and quality metrics creation, review checklist creation, KSS sessions (grammar, writing, and tools), and style guide refresher sessions in the Tech.Pubs team- Managed a team of technical writers.

Experience

1. Technical Content Professional

   IBM

   Nov 2023 — Present

Education

• Indira Gandhi National Open University

  Master of Computer Applications - MCA, Information Technology

• Bosco Institute of Information Technology

  BCA, Information Technology

• Indira Gandhi National Open University

  MCA, Information Technology

• Our Lady's High School, Hosur

  High School

• St.Antony's Higher Secondary School, Krishnagiri

  Higher Secondary, Mathematics, Physics, Chemistry, Botony, Zoology

• Bosco Institute of Information Technology

  PGDIT, Post Graduation Diploma in Information Technology

Skills

• Dita Xml
• Framemaker
• Technical Communication
• Software Documentation
• Sdlc
• Visio
• Hypersnap-Dx 5
• Microsoft Front Page, Visio, Word, Excel, Powerpoint
• Proposal Writing
• Software Project Management
• Requirements Analysis
• Html Help Workshop
• Requirements Gathering
• Arbortext
• Instructional Design
• Pagemaker
• Captivate
• Documentation
• Online Help
• Technical Documentation
• Snagit
• Structured Framemaker
• Robohelp
• Content Management
• Java
• Training
• Sharepoint
• Xml
• Product Documentation
• Manuals
• Editing
• Technical Writing
• Html
• Agile Methodologies
• Madcap Flare 9.0
• Adobe Robohelp 7