Margaret Farmakis

About Margaret Farmakis

Experienced B2B SaaS executive with over 20 years of leading and scaling global teams across Operations, Customer Success, Support, Account Management, Professional Services and Customer Education.I\'ve held senior roles, including Chief Customer Officer and Chief Operating Officer, with a proven track record of driving retention, revenue growth, operational efficiency, and GTM alignment in high-growth environments. My expertise spans customer enablement, strategic and financial planning, commercial leadership, and scaling global business operations. Currently at Propeller Aero, I lead Customer Success, Support and Customer Education across the US, APAC, and Europe—driving adoption, retention, expansion, and customer lifetime value.

Experience

1. VP of Customer Experience

   Qwilr

   Dec 2025 — Present · Denver, CO, US

Education

• Trinity

  Highschool Diploma

  1990 — 1994

• Cook Street School of Culinary Arts

  Culinary Arts & Wine Certificate, Culinary Arts

• Boston University

  Journalism

  1994 — 1998

Skills

• B2b Marketing
• Sem
• Multi-Channel Marketing
• Strategic Partnerships
• Demand Generation
• Account Management
• Campaign Management
• Web Analytics
• Integrated Marketing
• Lead Generation
• Customer Acquisition
• Online Marketing
• B2b
• Direct Marketing
• Salesforce.com
• Segmentation
• Strategy
• E-Commerce
• Customer Relationship Management (Crm)
• Management
• Professional Services
• Consulting
• Email Marketing
• Digital Strategy
• Start-Ups
• Sales
• Crm
• Leadership
• Cross-Functional Team Leadership
• Business-to-Business (B2b)
• Marketing Strategy
• Software as a Service (Saas)
• Digital Marketing
• Marketing Automation
• Analytics
• Mobile Marketing
• Long-Term Customer Relationships
• Product Marketing
• Ppc
• Database Marketing