Margaret Thompson

Assistant Manager Sales Leadership Client Experience International Business @gorjana

Leawood, KS, US

Retail leadership professional with experience driving sales performance, client experience, and team development in a fast-paced retail environment. As an Assistant Manager, I support overall store operations while leading frontline execution across sales, customer engagement, and operational excellence.I specialize in sales leadership, clienteling, and KPI-driven performance management, consistently supporting initiatives that increase conversion, average transaction value, and customer loyalty. I actively coach and develop team members to strengthen selling skills, product knowledge, and service standards aligned with brand expectations.Core responsibilities include analyzing sales trends and performance metrics, optimizing in-store execution strategies, and supporting revenue growth through effective client relationship building and team leadership. I also oversee visual merchandising, inventory management, and store operations, ensuring consistency, efficiency, and alignment with brand presentation standards.In addition, I serve as Manager-on-Duty as needed, providing leadership oversight, operational decision-making, and support for a seamless customer and employee experience.

San Diego State University

International Business, International Business

Università Bocconi

International Business, Business Administration and Management, General

San Pedro Spanish School

Spanish

Blue Valley Center for Advanced Professional Studies (CAPS)

World Language and Business Leadership