Margaret Mack
Organized | Adaptive | Gritty | Unique | Remote Executive Assistant | Remote Administrative Professional
- Role
- Customer Service Associate at Figure
- Location
- Reno, US
- LinkedIn followers
- 500 followers
About Margaret Mack
Unique, compassionate administrative professional with 10+ years experience in…
Experience
Customer Service Associate
Sep 2024 — Present · US
Provide exceptional customer service as the first point of contact and advocate for Figure customers.• Manage customer inquiries through multiple communication channels, including phone, chat, and email, while processing applications efficiently.• Seamlessly navigate various communication platforms (NICE, Twilio, Notion, Google Workspace) to ensure a smooth customer experience.• Educate customers on Figure and our products with knowledge and enthusiasm, providing technical support and troubleshooting assistance for our website and partner websites with patience and empathy.• Conduct video notary sessions with attention to detail and professionalism, and maintain thorough follow-up when needed.• Participate in company-sponsored training and licensing programs to expand my skillset and overall capabilities.
Education
Robert McQueen High School
Diploma
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