Margaret Elliott
Senior, Support Account Manager (SAM) | NetApp
- Role
- Senior, Support Account Manager at NetApp
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
Experience
Senior, Support Account Manager
Nov 2012 — Present · Wichita, KS, US
The Support Account Manager (SAM) combines strong customer relationship and crisis management skills with technical competencies to deliver the highest level of support service to Global customers, with the aim to realize the maximum value of their NetApp solution and minimize disruption to operations. While in close collaboration with multiple departments of NetApp, I oversee the optimal delivery of support activities and provided effective crisis management communication. I drive preemptive and preventative recommendations tailored to the customer’s business needs and technical environment. I face problem solving head on for both my customer and NetApp. I have excelled as a trusted advisor who partners with the customer.
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