Marcy Mertes

About Marcy Mertes

I am from a large Italian family. By “large” I mean over 100 just for Thanksgiving dinner! This has helped me seek order amidst chaos across many situations. When it comes to business and processes, I have a keen ability to work with a team to distill the problems an organization is facing, and structure a program that drives toward the identified solution. For the past 15 years, I’ve worked within a global system, creating processes, and utilizing data across multiple ERP systems, and a handful of offline systems - all at the same time.(See the chaos yet?) In this environment, I have run the SW operations side of three business integrations, harmonized processes worldwide, worked for the SW COO to develop a revenue projection model from disparate data, created a strategic revenue and planning model, and established a companywide framework for end-of-life SW products where none previously existed, laying the foundation for this process to be repeated in the future. Most recently, I collaborated on SW Portfolio rationalization and a SW strategy licensing model with both resulted in a reduction of product offerings allowing for more streamlined focused offering. The most important element of any environment is the people. I focus on pulling a team together and inspiring those team members to work in tandem towards an end result. I lead with discipline, charisma, and attention to detail, prioritizing a “people-first” approach regardless of the project or organization. I’ve been referred to as a “Swiss Army knife” by colleagues throughout the years. I love to learn and take on new challenges, I have the ability to build relationships and pull a global, cross-functional team together. I have a knack for identifying where correction is needed, identifying the process required to correct the problem, and the ability to implement the desired solution to produce a positive result. I love putting order in chaos!

Experience

1. Global Software Operations, Sr Director

   Diebold Nixdorf

   Jan 2021 — Present

   Identify and institute business processes to develop strategic operational growth opportunities. Led program teams of 20+ people-Developed Performance Management System for SW & MS Operations, including monthly revenue projection modeling to manage business risk identifying monthly variance in excess of $4M+-Collaborated on SW & MS Portfolio rationalization resulting in reduction of product offerings and 24 FTE-Led global team (Product Management, Accounting, Finance, Legal, Operations) to derive SW Licensing strategy of $5M+-Managed operational cadence around SW & MS Development Lifecycle including parts master data, business cases, KPIs, gate releases, go to market and end of life. Structured and executed global program for SW “end of life” to drive migration and next generation with revenues in excess of $20M-Built annual $308M SW operation plan in conjunction with Global SW Finance and Corporate AOP process-Identified critical management functions, streamlined associated operating processes and created documentation

Education

• Malone University

  MBA

  2006 — 2007

Skills

• Business Process Improvement
• Competitive Analysis
• Start-Ups
• Project Management
• Process Improvement
• Banking
• Risk Management
• Team Management
• Leadership
• Software Project Management
• Requirements Gathering
• Business Transformation
• Outsourcing
• Ms Project
• Change Management
• Product Management
• Business Process
• IT Strategy
• Operations Management
• Analysis
• Management
• Team Building
• Business Development
• Cross Functional Team Building
• Team Leadership
• Six Sigma
• Strategic Planning
• Sdlc
• Cross-Functional Team Leadership
• Business Intelligence
• Myers-Briggs Certified
• Strategy
• Integration
• Process Engineering
• Business Analysis
• Vendor Management
• Program Management
• Supply Chain Management