Marcy Collins
Customer Success Leader
- Role
- Senior Manager of Customer Success at Ambient Property Technologies
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Marcy Collins
With over 20 years of experience in customer-facing roles, I am a detail-oriented and…
Experience
Senior Manager of Customer Success
Oct 2018 — Present
Manages a high-performing team of customer success managers- Defines, evolves, and improves the playbooks and standards for customer onboarding, issue resolution, and lifecycle engagement- Proactively manages customer health, product engagement, and success across the entire portfolio, taking the initiative to anticipate risk and solve new problems- Collaborates with and influences our Implementation and Support teams to ensure that the entire customer experience meets high standards- Achieves outstanding customer health and NPS, maintains high renewal rates, and collaborates with Sales to contribute to customer expansion
Education
Indiana University–Purdue University Indianapolis
Chemistry
Skills
- Customer Experience
- New Store Openings
- Visual Merchandising
- Loss Prevention
- Driving Results
- Store Operations
- Customer Service
- Profit
- Inventory Management
- Inventory Control
- Retail Sales
- Sales
- Retail
- Performance Management
- Associate Development
- Recruiting
- Store Management
- Merchandising
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