Marcy Pate
ITSM Change Management Professional
- Role
- Business Analyst Lead, IT Change Management at USAA
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Marcy Pate
Results-driven Change Management professional with 15+ years of experience leading enterprise-wide change initiatives, developing and implementing scalable processes, and ensuring operational stability. Expert in crafting clear procedural documentation, optimizing workflows, designing RFC submissions, and analyzing key metrics to track trends and drive continuous improvement.Proven ability to foster strong stakeholder relationships, enhance collaboration, and drive engagement across all levels of the organization.
Experience
Business Analyst Lead, IT Change Management
Nov 2023 — Present · San Antonio, TX, US
Leading the development and implementation of IT documentation, ensuring accuracy and adherence to ITIL standards, resulting in an improvement in documentation quality. • Collaborating with IT teams and stakeholders to gather and validate requirements, enhancing process efficiency and reducing errors.• Designing and developing comprehensive training materials and programs for IT systems, increasing user proficiency and satisfaction.
Education
St. Johns River State College
Business Administration and Management, General
Skills
- Change Management
- Leadership
- Business Analysis
- Management
- Vendor Management
- Business Process Improvement
- IT Management
- IT Strategy
- Business Process
- Sdlc
- Software Documentation
- Itil
- Integration
- Disaster Recovery
- IT Operations
- Process Improvement
- Visio
- Microsoft Office
- Sharepoint
- Cat Herding
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