Marcus Whitaker

About Marcus Whitaker

I partner with high-growth organizations to modernize their Identity Security posture - bridging IAM, automation, and access governance to reduce risk without slowing the business.My focus is on designing scalable, API-driven identity architectures across platforms like Okta, Entra ID, and SaaS ecosystems, enabling automated user lifecycle management, entitlement governance, and audit-ready access controls. I specialize in translating complex security and compliance requirements into practical, operational systems that improve both security outcomes and user experience.With a background spanning enterprise IAM implementations and customer-facing identity platforms, I bring a pragmatic approach to solving challenges like access sprawl, onboarding/offboarding inefficiencies, and visibility gaps - helping organizations move toward a more resilient, least-privilege, and continuously governed environment.

Experience

1. Sr Technical Customer Success Manager, Enterprise

   C1

   Sep 2024 — Present · New York, NY, US

   Primary technical advisor for enterprise customers adopting ConductorOne’s Identity Security platform, guiding architecture and integration decisions across Okta, Entra ID, Google Workspace, and custom SaaS ecosystems- Design, implement, and troubleshoot complex API-driven identity workflows, enabling reliable user lifecycle automation, entitlement modeling, and access governance at scale- Lead customer onboarding and post-sale technical enablement, translating security and business requirements into scalable ConductorOne configurations aligned with SOX and internal audit controls- Serve as the voice of the customer by delivering structured, actionable feedback to product and engineering teams, directly influencing roadmap enhancements across connectors, automations, and directory capabilities- Drive long-term customer success by proactively identifying adoption gaps, security risks, and scaling challenges, helping customers reduce access risk and improve operational efficiency through identity automation.

Skills

• Iwork
• Computer Hardware
• Jira
• Mac
• Technical Training
• Ilife
• Css
• Os X
• Event Planning
• Cisco Systems Products
• Customer Experience
• Team Leadership
• Microsoft Office
• Sales
• Loss Prevention
• Html5
• Ios
• Social Media
• Big Box
• Special Events
• Confidence Building
• New Store Development
• Leadership Development
• Coaching
• Sso
• Merchandising
• Creative Writing
• Community Outreach
• Confluence
• Public Speaking
• Iphone
• New Store Openings
• Apple Certified
• Graphic Design
• Customer Service
• Interpersonal Communication
• Web Development
• Technical Support
• Team Motivation
• Active Directory