Twitty
Creative Support Professional | Expertise in Marketing, Social Listening, and Cultural Engagement | Passionate About Entertainment
- Role
- Online Tech Support at Limelight Insights By Shugoll
- Location
- Portsmouth, VA, US
- LinkedIn followers
- 500 followers
About Twitty
As a creative support professional with a strong background in marketing and social…
Experience
Online Tech Support
Mar 2024 — Present
Job Duties / Activities:Organize and curate visual stimuli for focus group sessions based on the moderator’s guide.Develop and program polls to enhance engagement during focus group sessions.Conduct training sessions for moderators, providing insights into platform functionality.Advise moderators on effective presentation techniques for visual stimuli.Provide real-time assistance to moderators during sessions, managing virtual room layouts and facilitating poll activities.Download, organize, and summarize poll results and chat transcripts post-session.Record and document each focus group session, preparing comprehensive summary reports for each project.Offer technical support to respondents, assisting with login, conducting tech checks, and troubleshooting audio, video, or internet issues.Skills and Qualifications:Proficient in conducting webinars or group meetings on platforms such as Adobe Connect or Zoom.Strong knowledge of both Windows and Mac operating systems.Excellent communication skills to facilitate onboarding of small groups for focus group sessions.Experience with video editing software, particularly OBS, is a valuable asset.
Education
Old Dominion University
Bachelor of Arts (B.A.)
2011 — 2016
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