Marcus Tompson

Consumer Duty Lead @Utility Warehouse

Woking, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2026 — Present

Consumer Duty Lead @Utility Warehouse

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London, GB

EDUCATION

1998 — 2001

University of South Wales

Bachelor of Arts (B.A.), Criminology

SKILLS

Salesforce.comDigital StrategyWorkforce ManagementInbound MarketingBpoTelemarketingAccount ManagementContact CentersSales ManagementChange ManagementE-CommerceCustomer SatisfactionCall Center DevelopmentManagementService DeliveryE-Commerce ConsultingCall CentersBusiness DevelopmentB2bTeam LeadershipOutsourcingCustomer RetentionCustomer ExperienceOnline Sales ManagementTeam ManagementSalesLead GenerationSales ProcessCustomer Relationship Management (Crm)Call CenterPerformance ManagementCrm

ABOUT MARCUS TOMPSON

Marcus is an experienced compliance consultant, working on a wide range of regulatory projects, specialising in the use of data to drive outcomes. He regularly hosts webinars and events and is a strong compere. He has most recently been working on Consumer Duty Implimentation for a number of clients.Previously, Marcus has led large digital and call centre functions, providing a deep and unique insight into customer behaviours across multiple communication channels.Previous compliance projects include: Operational Resilience, SMCR refreshes, Fair Value Assessments, Complaints Processes, Consumer Duty implementation, GI Value Measurers, Claims Reviews, Product Governance, Policy Writing, performance and Conduct MI, outsourcing projects, digital journey reviews, financial promotion reviews and policy wording reviews.Clients include commercial and personal lines.

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