Marcus Robinson

About Marcus Robinson

Dynamic and results-driven healthcare professional with over a decade of experience leading strategic initiatives across medical sales, provider relations, and value-based care. Proven track record of improving patient outcomes, optimizing revenue through risk adjustment strategies, and building high-performing teams. Adept at translating complex healthcare data into actionable insights and fostering long-term relationships with providers, payers, and executive stakeholders.

Experience

1. Senior Client Services Account Manager

   Optum

   Feb 2023 — Present · Cleveland, OH, US

   Strategize with healthcare organizations to implement and optimize value-based care models.• Analyze provider performance, cost efficiency, and quality metrics.• Lead risk adjustment and shared savings strategies to enhance revenue.• Guide providers on Medicare Advantage compliance and HEDIS measures.• Drive training and process improvements for better patient outcomes.• Serve as team leader and SME with a collaborative leadership style.

Education

• Kent State University

  Bachelor of Arts - BA, Business Management

  2001 — 2005

Skills

• Management
• Team Building
• Microsoft Word
• B2b
• Customer Relations
• Human Resources
• Key Account Management
• Customer Retention
• Customer Service
• Time Management
• Cold Calling
• Project Management
• Powerpoint
• Microsoft Excel
• Leadership
• Budget Analysis
• Account Management
• P&L Management
• Public Speaking
• Microsoft Office
• Sales
• Training
• Customer Satisfaction
• New Business Development
• Marketing
• Budgets
• Budget Forecasts
• Problem Solving
• Strategic Planning
• Sales Management
• Contract Negotiation
• Communication
• Staff Development