Marcus Saucier

About Marcus Saucier

I’m a UX and Customer Experience professional with 9+ years of experience leading human-centered design across retail, hospitality, consulting, and financial services.My career began at Accenture/Fjord, and I continued to grow my career at places like The Home Depot, NCR, Compass Real Estate, and McKinsey. Today, at Navy Federal Credit Union, I design member-first financial services, leading CX improvements across mobile and web for 14M+ members while aligning design outcomes with business goals.I excel at- Translating complex business challenges into clear, human-centered experiences- Leading usability testing, accessibility, and inclusive design practices- Facilitating cross-functional collaboration with executives, product teams, and non-design stakeholders- Bringing a visionary, future-focused lens to innovation, ensuring design drives growth, loyalty, and measurable business outcomes.I thrive at the intersection of design, customer experience, and business strategy—helping organizations not only solve today’s problems but also design for what’s next.

Experience

1. User Experience Designer

   Navy Federal Credit Union

   Mar 2024 — Present · Washington, DC, US

   Currently designing member-first digital banking experiences for 14M+ members. Lead product design, prototyping, and accessibility reviews for mobile and web platforms. Driving member experience improvements in both member support and member-facing journeys while aligning with business goals.

Education

• Howard University

  Bachelor of Arts - BA

Skills

• Css
• Social Media
• Project Management
• Sales
• Html
• Google Adwords
• Agile Methodologies
• Salesforce.com
• Research
• Facebook
• SEO
• Javascript
• Python
• Sem
• Social Media Marketing
• Html5
• Microsoft Excel
• Data Analysis
• Google Analytics
• Leadership
• Marketing
• Sql