Marcus Ragasa
Operations Manager @ T-Mobile | Agile Methodologies, Agile Project Management, Scrum
- Role
- Operations Manager at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Marcus Ragasa
At T-Mobile, my focus is on aligning our operational strategies with cutting-edge Agile practices and ServiceNow applications. The integration of AI-driven solutions has been a key factor in automating tasks for our B2B clients, significantly elevating our service delivery and operational efficiency. Our team\'s efforts have contributed to a noticeable year-over-year increase in customer activations, underlining our commitment to innovation and excellence. In my prior role as a Licensed Real Estate Broker, I applied my interpersonal skills to manage a high volume of transactions, which enriched my client engagement and negotiation. This background, combined with my current operational leadership, has allowed me to effectively manage over 160 accounts, crafting strategic insights that guide our long-term objectives and foster sustainable growth.
Experience
Operations Manager
Oct 2020 — Present · Bellevue, WA, US
Aligned business goals with ENG and architecture teams to drive complex initiatives and deliver cross-functional frameworks- Managed KPIs and dashboards for 160+ accounts, providing insights that shaped strategic decisions- Directed digital workflow projects and developed operational models to replace legacy systems and enhance efficiency- Managed 70+ key accounts, driving up YoY increase in customer activations- Led product development and enhancements using Agile methodologies to ensure stability and business alignment- Directed the development and implementation of ServiceNow workflows, defining requirements for B2B Virtual Agent and integrating AI-driven solutions to automate tasks for key accounts.
Education
The University of Arizona Global Campus
Bachelor of Arts, Business Administration
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