Marcus Vaz

About Marcus Vaz

With over 23 years of experience in Service Delivery and Business Development, across Hospitality, Travel, Logistics, Telecom and Banking, I am a business leader whose strength lies in adapting to changing needs and delivering results!As a leader, I’m committed to the organization’s goals and strike a balance between exceeding customer expectations and driving performance, efficiently and profitably. I have successfully built strong client relationships based on commitment, integrity, mutual respect and trust and importantly the ability to listen and understand the customers’ needs and business challenges and translate that into seamless delivery.I am a firm believer in the universal adage ‘the only constant is change…’ and to this end I continuously challenge my teams to identify opportunities where digital solutions, robotics and analytics could drive impact and value to the customer’s business.My strong work ethic makes me a fair, unbiased leader who does not shy away from challenging status quo, asking uncomfortable questions and making tough decisions.I am extremely passionate about grooming and developing talent. I personally mentor my team members to grow as leaders and thrive in creating high performing, self-sustaining, empowered teams, who keep raising the bar and infuse innovation and creativity in their work.Strengths and Core Competencies:• Strong customer focus• Collaborative relationship building• Result-oriented• Challenges status-quo; Encourages creativity and new ideas• Empowers team members• Passionate about mentoring and leadership development• Ability to quickly adapt to changing business needs• Strong project management skills• Techno-savvy and good with numbers• Structured approach and an eye-for-detail• High standard of integrity• High energy and can-do attitude• Excellent communication skills

Experience

1. Vice President, Client Experience Operations

   Accenture

   Aug 2017 — Present · Mumbai, IN

Education

• Institute of Hotel Management, Mumbai

  Diploma, Hotel Management

  1991 — 1994

Skills

• Transition Management
• Stakeholder Management
• High Energy
• Leadership
• Offshoring
• Management
• Project Planning
• Bpo
• Sla
• Customer-Focused
• Result Oriented
• Strategy
• Call Centers
• Business Development
• Service Delivery
• Mentoring
• Process Excellence
• Mis
• Employee Engagement
• Account Management
• Training
• Outsourcing
• Collaborative Relationship Building
• Operations Management
• Customer Experience
• Creative Direction
• Business Continuity Planning
• Performance Management
• Crm
• Telecommunications
• Team Management
• Analysis