Marcus M.

About Marcus M.

Focusing on helping organizations strengthen resilience before a major incident, I work…

Experience

1. Lead IT Service Management Specialist

   Capital One

   Nov 2018 — Present · Riverwoods, IL, US

   Formerly Discover Financial Services • Perform walkthroughs, planning, & assessments (Sarbanes-Oxley/SOX Compliance, Internal Audits, and Third Party Audits) in the areas of Access, Communication and Collaboration, Service Continuity, Cloud Services, DAL 3 and COL 7 (Mainframe) testing, Payment Network, Business Continuity Planning, Active Directory, BUTM, Endpoint Security, ServiceNow, Data Center Operations / Network Security, Mainframe, Change Management, Website & Mobile Security, Unix/Linux, Pin Security & Key Management, User Access Lifecycle Management, Distributed Database, Cloud Security and Management, Communication / Collaboration Technology, IT Governance, Data Protection & Loss Management, and Website & Mobile Security. • Perform third party audits using Discover Financial Services and the Pulse Network, including, but not limited to Bank of America, Bankers Trust, Cathay Bank, Fulton Bank, Santander, Frost Bank, Dollar Bank, First National Bank, Jefferson Bank, Shell Federal Credit Union, OnPoint Bank, Amazon, Neighbors Federal CU, CyberSecurity Insurance Renewal, Truist Bank, Huntington National Bank, Goldman Sachs, First National Bank of Texas, 7/17 Credit Union, FIS, Independent Bank, Simmons Credit Union, IXARIS, Royal Credit Union, Synchrony, Citizens Bank Hancock Whitney, H&R Block, Daily Pay, Camden National Bank, Meta Bank, Canadaigua National Bank, Pen Air FCU, Paypal, Valley Strong Credit Union & Bank of India) resulting in tens of millions of dollars in business, FED Audits (FDIC Bank IT Phase) & SOC/SOX.• Manage Issues and Actions in Archer & ServiceNow to include effective challenge of findings, drafting of action plans, ensuring a regular cadence of updates, and closure of the identified issue.• Creatively communicate to stakeholders through multi-media messaging.• Work with middle and upper management on reporting.• Participate in various Employee Resource Group (ERG) Steering committees.

Education

• Loyola University

  Bachelor of Science

  1993 — 1998

• Loyola University Chicago

  Master of Arts

  1993 — 1998

• Chicago Deming Society

  Certified Six Sigma and Lean Green Belt, Six Sigma

  2011 — 2011

• Northwestern University

  Certificate, Police Staff and Command

  2006 — 2006

Skills

• Risk Management
• Strategic Planning
• Communication/Media
• Operations and Project Management
• Policy and Procedure Creation
• Change Agent/Leadership
• Research and Analysis
• Six Sigma
• Project Management
• Policy
• Sales Recruitment
• Technical Recruiting
• Payroll Processing
• Technical Writing
• Grants
• Training
• Budgets
• Social Media
• Management
• Government
• Team Leadership
• Microsoft Excel
• Crisis Management
• Microsoft Office
• Project Planning
• Leadership
• Public Speaking
• Powerpoint
• Policy Analysis
• Microsoft Word
• Editing
• Negotiation
• Process Improvement
• Proposal Writing
• Grant Writing
• Emergency Management
• Research
• Recruiting
• Payroll
• Marketing