Marcus Linney
Service Delivery Manager @Connect
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WORK HISTORY
Service Delivery Manager @Connect
London, GB
The Service Delivery Manager is responsible for the service relationships with one or more Connect customers and is accountable for proactively driving improvement and development of service. The role manages the customers\' service level expectations and monitors, reports on and drives service performance on behalf of the customer through relevant internal teams. The SDM acts as the customer\'s eyes and ears within Connect Managed Services.
ABOUT MARCUS LINNEY
ITIL v3 Expert certified Service Management professional, with experience in cloud, IT and telecommunications sectors. I deliver customer satisfaction in client facing roles and am adept at getting the best performance from suppliers. I’m an experienced manager of direct reports and cross-functional teams, and have project managed ITIL implementation and service improvement initiatives with measurable benefits to customers.
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