Marcus Kirksey

About Marcus Kirksey

Operations leader who translates complex challenges into scalable execution. 15+ years building operational frameworks across healthcare technology, SaaS, and consumer tech.Currently leading strategic operations in healthcare innovation—architecting frameworks for IT initiatives, partnering with C-suite on enterprise-wide programs, and navigating regulatory complexity while driving operational excellence.Track record includes: establishing Voice of Customer systems reaching Meta\'s executive leadership for 4B+ users | scaling Customer Success teams 3x while growing SaaS adoption 40%| reducing operational backlogs by 4x and turnaround times from weeks to <48 hours | managing cross-functional teams across product, engineering, compliance, and clinical operations.I excel at: breaking down ambiguous problems into clear strategies | bridging technical and business stakeholders | building processes that scale | driving outcomes in highly regulated environments | turning data into actionable insights.What energizes me: identifying systemic operational gaps, designing solutions that deliver measurable impact, and empowering teams to execute at scale.

Experience

1. Product Operations Manager

   Baylor Scott & White Health

   May 2024 — Present

Education

• University of North Texas

  Bachelor of Arts (B.A.)

  2004 — 2009

Skills

• Project Management
• Budgets
• Software as a Service (Saas)
• Business Development
• Strategy
• Customer Service
• Management
• Marketing
• Portfolio Management
• Start-Ups
• Training
• Negotiation
• Customer Relations
• Marketing Strategy
• Sales
• Account Management
• Crm
• Analysis
• Leadership
• Social Media
• Budgeting
• Program Implementation
• Social Media Marketing
• Strategy Implementation