Marcus Gloster
Seasoned professional illustrating over 25 years of progressive experience in management roles. Demonstrating expertise in leading teams, developing operational strategies, and improving business processes.
- Role
- Call Center Supervisor at Contractor Connection
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
Experience
Call Center Supervisor
Jan 2024 — Present · Jacksonville, FL, US
Lead and develops a team of Customer Service staff by providing training, coaching, and performance audits; resolved escalated customer and contractor issues to ensure high service levels and compliance with company standards. Oversees assignment intake and monitors all stages of the assignment process through estimate upload, ensuring accuracy through data analysis and timely resolution of non-compliance issues. Partners with upper management to develop, document, and implement departmental procedures; supported performance appraisals and personnel decisions to drive operational efficiency and staff growth.
Education
Edward Waters College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
1994 — 1996
Webster University
Master of Business Administration (M.B.A.), Computer Resource and Information Management
2000
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