Marcus Woodard

About Marcus Woodard

Hello there! How are you? I\'m Marcus, a seasoned Collaboration Engineer and Manager with over 16 years of experience in the industry. Throughout my career, I\'ve had the privilege of working in diverse professional environments, bringing extensive expertise in engineering, leadership, and customer service. My passion lies in delivering exceptional collaboration experiences, fostering team growth, and sharing my knowledge with the next generation of professionals. I\'m dedicated to providing top-notch customer service, being a reliable team player, and ensuring the best collaboration experience for the organizations I serve. Let\'s connect and explore how we can work together to achieve great results!Core Experience:16 Years of Expertise: Proven track record in implementing and administrating Cisco VoIP and network technologies.Educational Background: BBA in Management Information Systems from Northeastern State University. Masters in Information Technology Management (Expected Dec 2025)Certifications: Cisco Voice, Data, and Video Certified.Unified Communications & Collaboration Systems: Cisco CUCM, Unity Connection, UCCX, Jabber, WebEx, Zoom, Polycom RealPresence, Microsoft Teams, Calabrio, Biscom eFax, Intrado E911, Panopto, SplunkNetwork Design & Infrastructure Management: LAN/WAN support, MPLS, Cisco routers & switches, QoS shaping, network monitoring tools (SolarWinds) Audiovisual (AV) System Integration & Management: AV system design (Biamp, Crestron), conference room technology, system upgradesProject Management: Full project lifecycle management, cross-functional team leadership, budget planning, vendor negotiations, stakeholder managementTechnical Leadership & Team Mentorship: Advanced troubleshooting, process optimization, end-user training, documentation. Misc: Business Continuity Planning & Disaster Recovery, Vendor Management & Contract Negotiation, Stakeholder Engagement & Cross-functional CollaborationVolunteer: As a volunteer Cisco Instructor, I work with students beginning their careers in networking. In addition to teaching, I also serve as a motivational speaker, covering topics such as personal and professional motivation, career advice, IT industry trends, and sharing insights from my own experiences. I actively engage with students, providing guidance and interaction during events at colleges, trade schools, and related organizations.

Experience

1. Senior Voice Engineer

   Fred Hutch - Proton Therapy

   Aug 2021 — Present · Seattle, WA, US

   Provide Telecom Support.

Education

• Connors State College

  Associates, Practical Arts

  2001 — 2003

• Western Governors University

  Master of Technology - MTech

• Northeastern State University

  BBA, Management Information Systems

  2001 — 2006

• Indian Capital Technology Center

  High School Diploma

  1999 — 2001

Skills

• Microsoft Exchange
• Lan-Wan
• Troubleshooting
• Routers
• Cisco Voip
• Servers
• Security
• Cisco Ios
• Vpn
• Windows 7
• Technical Support
• Wan
• Visio
• Vmware
• Windows
• Wireless Networking
• Unified Communications
• Cisco Technologies
• Routing Protocols
• Cisco Systems Products
• Cisco Routers
• Switches
• Computer Hardware
• Operating Systems
• Networking
• Network Administration
• Active Directory
• Windows Server
• Hardware
• Cisco Call Manager
• Software Installation
• Voip