Marcus Valderrama
Client Success Manager @Bluewhale Research
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WORK HISTORY
Client Success Manager @Bluewhale Research
San Francisco, CA, US
EDUCATION
San Francisco State University
Bachelor of Arts (B.A.)
ABOUT MARCUS VALDERRAMA
Customer Success Manager with 10 years of CS and Sales experience driving client satisfaction, retention, and revenue growth at high-growth startups and small companies in the B2B SaaS space. I\'ve worked with customers across diverse verticals including marketers, software developers, DevOps engineers, and supply chain managers. My ability to foster customer relationships at scale, understand clients\' needs, and collaborate effectively with cross-functional teams allows me to develop customized success plans, propose targeted product solutions, and drive business growth. My experience working at growing companies has sharpened my adaptability and proactive approach to any role I take on, especially through ambiguity. I\'ve been fortunate to spearhead opportunities to define my team\'s success metrics, establish and maintain stakeholder relationships, develop customer outreach strategies, and drive performance management. Recently, I took a career break, traveling around the Southwest United States, Europe, and Asia. I\'m eager to get back into my next role, contributing my perspectives to future teammates while providing exceptional customer experiences.
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