Marcus Turner

Customer Operations Manager @Swinton Group

Stoke-On-Trent, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2018 — Present

Customer Operations Manager @Swinton Group

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SKILLS

Customer ServiceTrainingNew Business DevelopmentAccount ManagementLeisureCruisesTravel ManagementLeisure TravelManagementTeam BuildingRecruitingTeam ManagementRetailCustomer ExperienceContract NegotiationPerformance ManagementBudgetsMarketing StrategyEvent ManagementEmployee EngagementLeadershipTour OperatorsMarketing CommunicationsOnline AdvertisingSales ManagementCoachingTeam LeadershipTourismE-CommerceBusiness TravelNegotiationSales

ABOUT MARCUS TURNER

An experienced, high performing Retail Regional & Contact Centre Operational leader with a proven ability to inspire, develop and motivate a team of leaders across various industries to deliver a fantastic customer experience and achieve business goals.Excellent time management skills and analytical approach to decision making and problem solving. Passionate about managing and developing people to their full potential through effective coaching and performance management and displaying a strong work ethic which has given me a proven track record in exceeding business KPI\'s.

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