Marcus Southern

Learning & Development Strategist | Building High-Performance Teams | Measurable Results

Role
Director of Implementation and Enablement at Scale Social AI
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers

About Marcus Southern

As a seasoned Learning and Development professional, I specialize in designing and…

Experience

  1. Director of Implementation and Enablement

    Scale Social AI

    Apr 2025 — Present

    Created onboarding framework, cutting time-to-value by 75% through process optimization and friction removal.•Led and coached a three-person implementation team, ensuring on-time delivery of client onboarding projects.•Supervised and developed a direct report who now independently manages $150K+ in ARR accounts.•Drove the company’s largest expansion, scaling from a 1-unit pilot to preferred vendor across 300+ franchise locations.

Education

  • NC State University Graduate School

    Graduate Certificate, Educational/Instructional Media Design

    2016 — 2017

  • University of North Carolina Asheville

    Bachelor of Arts (B.A.), History

    2007 — 2011

  • The Johns Hopkins University

    Master's degree, Education

    2012 — 2015

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Marcus Southern — Director of Implementation and Enablement at Scale Social AI in Raleigh-Durham-Chapel Hill, NC, US | Unifers