Marcus Southern
Learning & Development Strategist | Building High-Performance Teams | Measurable Results
- Role
- Director of Implementation and Enablement at Scale Social AI
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Marcus Southern
As a seasoned Learning and Development professional, I specialize in designing and…
Experience
Director of Implementation and Enablement
Apr 2025 — Present
Created onboarding framework, cutting time-to-value by 75% through process optimization and friction removal.•Led and coached a three-person implementation team, ensuring on-time delivery of client onboarding projects.•Supervised and developed a direct report who now independently manages $150K+ in ARR accounts.•Drove the company’s largest expansion, scaling from a 1-unit pilot to preferred vendor across 300+ franchise locations.
Education
NC State University Graduate School
Graduate Certificate, Educational/Instructional Media Design
2016 — 2017
University of North Carolina Asheville
Bachelor of Arts (B.A.), History
2007 — 2011
The Johns Hopkins University
Master's degree, Education
2012 — 2015
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