Marcus Mensah
Train Dispatcher @Gtr
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WORK HISTORY
Train Dispatcher @Gtr
Provided real-time operational support to train crews, passengers, and control teams to ensure efficient service.Responded to service disruptions and customer queries calmly and effectively, prioritizing passenger safety and satisfaction.Delivered clear announcements and updates through PA systems, maintaining excellent communication under pressure.Logged and updated information using internal CRM-style tools to ensure accuracy and traceability.Built rapport with diverse customers and colleagues, contributing to a positive and responsive service culture.Achieved consistent performance and reliability metrics by staying organised, proactive, and customer-focused.
EDUCATION
University of Wolverhampton
Civil and transportation Engineering
Coventry University
Engineering
ABOUT MARCUS MENSAH
With over eight years of front-line, customer-facing experience across retail, sales, telecommunications, and transport, I specialise in turning everyday interactions into positive, memorable experiences.Career Highlights:Govia Thameslink Railway - Providing real-time operational support, coordinating with train crews, station teams, and passengers to ensure smooth service during high-pressure situations.Virgin Media - Delivered personalised customer service, sales guidance, and technical support; resolved service and billing issues, managed cases via CRM systems, and identified opportunities to improve customer satisfaction.Betfred - Supervised, managed daily operations and customer support teams, handled escalations, developed staff, ensured service excellence during peak periods, and boosted sales while promoting products.Additional Experience:OCAS Group - Independently managing a small property portfolio, specialising in short-term rental services. Responsible for tenant communications, lease contracts, vendor scheduling, and administration — strengthening my focus on service, attention to detail, relationship-building, and multitasking under dynamic conditions.Core Strengths:Customer communication • Sales • Complaint & escalation handling • CRM & data accuracy • Time management • Team collaboration • Tenant & property liaison • Problem solving Currently, I am evolving my career into IT Support, Sales, Property, and Project Management. I am actively studying relevant certifications and I am eager to apply my existing strengths; communication, sales, management, and problem-solving to emerging tech-driven support, Sales, Property & project management roles. Passionate about continuous learning, I’m ready to contribute to a dynamic, growth-focused environment.If you value service excellence and a growth mindset, I’d love to connect!
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