Marcus McIntosh
Customer Success Manager @Rockwell Automation
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WORK HISTORY
Customer Success Manager @Rockwell Automation
US
Lead enterprise customer onboarding from post-sale handoff through solution deployment and training, maintaining 95%+ customer satisfaction. • Partner with sales, finance, and operations teams to align on business outcomes, renewals, and ARR growth. • Use Gainsight and CRM tools to track adoption metrics, identify risks, and proactively drive customer engagement. • Conduct Executive Business Reviews (EBRs) with leadership to showcase ROI and strengthen long-term relationships. • Reduced onboarding cycles by 30%, increasing time-to-value and improving renewal rates.
ABOUT MARCUS MCINTOSH
Sales Operations & Customer Success professional with 7+ years of experience driving growth, improving processes, and supporting high-performing sales teams. Skilled in data analysis, incentive planning, and cross-functional collaboration to deliver measurable results.I’ve helped reduce onboarding cycles by 30%, improved KPIs by double digits, and supported sales teams in hitting revenue goals.Beyond my career, I’m a man of faith, entrepreneur, and family man who believes success is built on integrity, service, and lasting impact.
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