Marcus McCoy
Customer Success Manager | Partnering with Enterprise Clients to Drive Value, Growth & Long-Term Success
- Role
- Customer Success Manager, Payments at Corcentric
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Marcus McCoy
I\'m a results-driven and analytical-minded Customer Success Manager with over 5 years of…
Experience
Customer Success Manager, Payments
Feb 2023 — Present · US
Managed a portfolio of 10 clients generating $1+ million in ARR, achieving 97% client retention by ensuring successful implementation, adoption, and ongoing utilization of Corcentric’s payments solution- Scheduled and coordinated executive business reviews with CFOs to ensure alignment on financial performance, strategic goals, and key initiatives- Created and distributed weekly payments analytics reports to enterprise clients, enabling the timely execution of open supplier payments and enhancing financial transparency- Collaborated with product and support teams to implement new features and processes based on client feedback, optimizing client time to value and enhancing overall customer satisfaction- Acted as the first point of contact for customer inquiries, addressing concerns promptly and efficiently, escalating when necessary- Monitored customer health metrics to identify opportunities for upselling, cross-selling, and renewals
Education
Georgia Southern University
Bachelor of Science (BS), Mathematics
Coastal Carolina University
Master of Science - MS, Sport and Fitness Administration/Management
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