Marcus Johnson

About Marcus Johnson

Dynamic and results-oriented Project and Program Manager with over six years of experience in leading SaaS initiatives and delivering high-value software solutions. Holds an MBA and PMP certification, demonstrating a strong foundation in business administration and project management principles. Specialized in orchestrating Agile management initiatives, streamlining procurement processes, and implementing strategic risk management, I have a proven track record of enhancing customer satisfaction by 20% and reducing operational costs by 15%. My expertise includes fostering cross-functional team collaboration, driving change management, and ensuring high standards of software quality assurance. I am passionate about leveraging my project management skills to help organizations achieve their business goals and maximize ROI in their SaaS investments. Currently seeking new opportunities, I am eager to contribute to a forward-thinking company that values innovation, strategic planning, and a collaborative approach to project and program management

Experience

1. Saas Services Manager

   Zylo

   Sep 2022 — Present · Indianapolis, IN, US

   Spearheaded Agile project management initiatives, resulting in a 20% increase in customer satisfaction through effective process optimization and change management techniques, aligning project outcomes with business objectives- Reduced operational costs by 15% by leading the streamlining of software procurement processes, demonstrating adeptness in resource allocation and budget management within project scopes- Implemented comprehensive risk management strategies for healthcare IT projects, decreasing potential project delays by 30% and reducing unforeseen costs by 25%, thereby ensuring project continuity and aligning with program goals- Led cross-functional teams in Agile environments, enhancing project delivery speed by 30% and boosting team collaboration and efficiency through skilled leadership and communication practices- Upheld high software quality assurance standards, contributing to the overall project success and achieving high stakeholder satisfaction by consistently meeting and exceeding project quality benchmarks.

Education

• Ball State University

  Bachelor's degree, Operations Management

• Cochise College

  Associate of Science - AS, Military Intelligence, Command Control and Information Operations

  2012 — 2012

• Indiana Wesleyan University

  Master of Business Administration (MBA), Business Administration and Management, General