Marcus Jefferson

Experience

1. Renewals Manager - Americas Service Provider

   Cisco

   Oct 2018 — Present

   Renewal Management:Managing the entire renewal lifecycle from contract review and negotiation to closure, ensuring renewal targets are met. • Customer Engagement:Proactively engaging with customers and partners to discuss renewal opportunities well in advance of the expiration date (e.g, 120 days). • Strategic Planning:Developing and implementing renewal strategies aligned with customer goals and product adoption, identifying at-risk renewals and developing mitigation plans. • Cross-Functional Collaboration:Working closely with Customer Success Managers, Account Managers, Sales teams, and other internal teams (e.g, Finance, Operations) to address customer concerns and secure renewals. • Forecasting and Reporting:Maintaining accurate renewal forecasts and pipeline reports, and providing regular updates to leadership. • Negotiation:Participating in contract negotiations, addressing customer objections, and securing favorable renewal terms. • Upselling and Cross-selling:Identifying opportunities to upsell or cross-sell additional Cisco solutions or services during the renewal process. • Relationship Building:Developing strong relationships with key customer stakeholders, partners, and internal teams.

Education

• North Carolina State University

  B.S. Business Management

  1995 — 2000

Skills

• Salesforce.com
• Routers
• Sales Support
• Video
• Account Management
• Sales Operations
• Customer Service
• Strategy
• Segmentation
• Territory
• Smb
• Strategic Partnerships
• Resellers
• Fcoe
• Direct Sales
• Customer Relations
• Service Providers
• Networking
• Competitive Analysis
• Selling
• Sales Process
• Cisco Technologies
• Cisco Healthcare Sales 101
• Services Sales
• Ip
• Go-to-Market Strategy
• Pre-Sales
• Managed Services
• Virtual
• Routing
• Security
• Enterprise Software
• Cisco Systems Products
• Cisco
• Switches
• Crm
• Saas
• Telepresence
• Cloud Computing
• Telecommunications