Marcus J. Buckley
Support Engineer at Automattic
- Role
- Happiness Engineer at Automattic
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Marcus J. Buckley
I am an accomplished, solutions-focused professional with 8 years of experience…
Experience
Happiness Engineer
Sep 2018 — Present
Providing E-mail and live chat support for Automattic products along with advanced technical troubleshooting of WordPress sites, themes, and plugins, WooCommerce, and various e-commerce extensions, setting up complex DNS, handling PHP errors, also utilizing HTML, CSS, and JavaScript to deduce and solve errors in site code. Implementation of localized support for WordPress.com customers included creating, revising, and updating training materials for support agents, providing consistent feedback on agents\' performance, guiding and training new employees. Excellent written and verbal communication skills, with a knack for taking technical language and making it understandable for the general public.Consistently identify and accurately document technical issues to aid in the development and iteration of our products.
Skills
- Mental Health Counseling
- Microsoft Office
- Mental Health
- Leadership Development
- Program Development
- Management
- Event Planning
- Retail
- Microsoft Word
- Social Networking
- Inventory Management
- Leadership
- Addiction Recovery
- Psychotherapy
- Public Speaking
- Customer Service
- Nonprofits
- Powerpoint
- Psychology
- Loss Prevention
- Research
- Customer Satisfaction
- Training
- Volunteer Management
- Teaching
- Cashiering
- Creative Writing
- Community Outreach
- Editing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.