Marcus Friedli

Business Services - Service Manager @Lloyds Banking Group

Halifax, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2014 — Present

Business Services - Service Manager @Lloyds Banking Group

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This role involves managing relationships for various customers on behalf of the Print & Mail in businesses. The role demands strong incident resolution and change management skills as well as engaging with key internal and external stakeholders to manage customer expectations.I have experience of identifying the needs of diverse business areas and a proven track record of catering for those requirements, challenging \'accepted\' procedures to develop practical solutions sympathetic to the needs of the business.

EDUCATION

1983 — 1985

Bournville Further Education College

Business & Technical Education Council National Diploma - Business Studies

1976 — 1982

King Edward VI Camp Hill Grammer School

High School

1985 — 1987

Lancaster University

BAHons

SKILLS

Relationship Management3rd Party RelationshipsChange ManagementFinancial RiskRetail BankingProject DeliveryRequirements GatheringBusiness TransformationManaged Print ServicesPint ManagementStakeholder ManagementProject ManagementInfluencerStakeholder EngagementBusiness DevelopmentLeadershipAtmsIdmsBankingRisk ManagementTeam ManagementProcess Improvement

ABOUT MARCUS FRIEDLI

Throughout my career with the Bank my roles have always had a strong customer focus…

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Marcus Friedli — Business Services - Service Manager at Lloyds Banking Group in Halifax, GB | Unifers