Marcus Ferrell
Comcast XfinIty Mobile Tier 3 Ops Supervisor | MWR BEN Co-Chair | Management Professional | Entrepreneur | Servant Leader | Public Speaker | Security Consultant |Mentor
- Role
- Supervisor Technical Support at Comcast
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Marcus Ferrell
Dedicated to become a valued team member and key contributor in the role of leadership within an organization that is dedicated to growth and optimum customer 10 years Customer Service and Call Center experience*Over 8 years managerial/supervisory experience*Highly competent in the areas of - Windows, Microsoft Office, Excel, MS Word, Word Perfect, NICE Quality Assurance Systems, LAN, WAN, ATM Networking, VOIP, TCP-IP,DNS,TFTP,VPN, DS3, T1 Trouble Shooting, OC rings, CLEC and ILEC experience *Heavy focus on Customer Service and Quality Assurance of inbound and outbound Service Reps.Specialties: acd, atm, business solutions, call center, coaching, communication skills, customer service, dns, dsl, help desk support, lan, microsoft excel, microsoft office, microsoft windows, microsoft word, monitors, payroll processing, performance analysis, personnel, quality control, repair, reports, sales, supervisory skills, t1, tcp/ip, technical support, telecommunications, telephone skills, troubleshooting, verbal communication skills, voip, vpn, wan, wordperfect,
Experience
Supervisor Technical Support
Jun 2016 — Present · Greenwood Village, CO, US
Skills
- Supervisory Skills
- Voip
- Dsl
- Networking
- Routers
- Call Centers
- Ip
- Network Engineering
- Tcp/Ip
- Vpn
- Customer Relations
- Call Center
- Mpls
- Atm
- Vendor Management
- Microsoft Excel
- Network Design
- Sip Trunking
- Excel
- Coaching
- Managed Services
- Dns
- Ds3
- Lan/Wan
- Microsoft Office
- Telephone Skills
- Computer Network Operations
- Co-Location
- Broadband
- Switches
- Provisioning
- Microsoft Word
- Wireless
- Word
- Customer Service
- Lan-Wan
- Cisco Technologies
- Ethernet
- T1
- Telecommunications
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