Marcus Britton
Manager, Customer Care Center
- Role
- Customer Care Center Manager at ComEd
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Customer Care Center Manager
Feb 2016 — Present
Education
DePaul University
BA
2005 — 2010
National-Louis University
MS
2010 — 2012
Skills
- Talent Management
- Workforce Planning
- Call Center
- Employee Relations
- Task Analysis
- Training Delivery
- Needs Analysis
- Team Building
- Call Centers
- Training and Development
- Project Management
- Coaching
- Technical Writing
- Change Management
- Performance Management
- Employee Training
- Visio
- Recruiting
- Onboarding
- Training
- Written & Oral Presentation Skills
- Microsoft Office
- Human Performance
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