Marcus Britton

Manager, Customer Care Center

Role
Customer Care Center Manager at ComEd
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Care Center Manager

    ComEd

    Feb 2016 — Present

Education

  • DePaul University

    BA

    2005 — 2010

  • National-Louis University

    MS

    2010 — 2012

Skills

  • Talent Management
  • Workforce Planning
  • Call Center
  • Employee Relations
  • Task Analysis
  • Training Delivery
  • Needs Analysis
  • Team Building
  • Call Centers
  • Training and Development
  • Project Management
  • Coaching
  • Technical Writing
  • Change Management
  • Performance Management
  • Employee Training
  • Visio
  • Recruiting
  • Onboarding
  • Training
  • Written & Oral Presentation Skills
  • Microsoft Office
  • Human Performance

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Marcus Britton — Customer Care Center Manager at ComEd in Chicago, IL, US | Unifers