Marcus Anderson

Head of Learning & Development Umg @Universal Music Group

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Head of Learning & Development Umg @Universal Music Group

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London, GB

EDUCATION

2009 — 2010

Université Sorbonne Nouvelle

French (Year Abroad), French Language and Literature

2007 — 2011

University of Reading

French, French Studies

SKILLS

Data EntryTraining DeliveryCustomer RetentionCustomer ServiceSalesQuality AuditingTranslationCall CentersCustomer Service OperationsCipd QualifiedPerformance ManagementCrmEmployee TrainingOutsourcingSpreadsheetsTeamworkWritten & Oral Presentation SkillsTeam LeadershipCustomer SatisfactionTrainingFrenchCustomer ExperienceNlpJob CoachingCoaching

ABOUT MARCUS ANDERSON

A dynamic Learning & Development Specialist with the skills to build-out an entire L&D division from scratch, with a deep-seated passion for nurturing the potential of every single talent. Brings considerable expertise in creating and launching training programmes from intern/junior employees to senior management level, with significant improvements in employee performance, engagement and people\'s ROI. A champion of driving robust succession strategies based on global L&D operations, who has also mastered the art of using L&D as a platform for cultural change and process transformation. Equally, has launched and introduced eLearning to customer functions – critical to sustaining positive employee interaction through challenging business periods and creating more accessibility for learning in a home working environment.Is also a fluent French speaker who has made a personal commitment to drive inclusivity and diversity to cross the borders and deliver L&D innovations.

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Marcus Anderson — Head of Learning & Development Umg at Universal Music Group in London, GB | Unifers