Marcus Adams

About Marcus Adams

High performing professional with 15 years of experience delivering high impact work in…

Experience

1. Senior Compliance Consultant

   M&T Bank

   Mar 2023 — Present

   Gather and organize data to effectively execute Compliance Risks Assessments• Advise line of business on day-to-day matters including new products, services, terms, and promotions• Research federal and state laws to ensure business meets all applicable requirements• Lead, collaborate, and build partnerships with key stakeholders on special projects • Draft reports of findings and potential risks that include recommendations to improve business state of compliance• Identify gaps in controls and process improvement opportunities• Prepare documentation for the tracking, monitoring and escalation of risk related issues to management• Utilize analytic skills to perform in depth reviews and if necessary, challenge responses and reviews completed by business units• Review customer complaints to identify and remediate compliance risks• Deliver results of findings and remediation efforts during Compliance Committee Meetings

Skills

• Quality Assurance
• Complaince
• Avaya Communication Manager
• Critical Thinking
• Process Improvement
• Management
• Team Building
• Organizational Initiatives
• Nice Call Recording
• Leadership
• Data Analysis
• Communication
• Microsoft Excel
• Coaching
• Aspect Acd
• Microsoft Crm
• Analytics
• Sales
• Microsoft Word
• Negotiation
• Decision Making
• Customer Retention
• Customer Service
• Iex Total View
• Problem Solving
• Operations Management
• Mortgage Servicing
• Workforce Management