Marc Trachtenberg
Senior Customer Success Manager @FactFinder
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WORK HISTORY
Senior Customer Success Manager @FactFinder
Munich, DE
Working with enterprise e-commerce teams to improve product discovery and findability within SaaS-based commerce platforms, with a strong focus on performance measurement and practical optimization.Partnered closely with business, product, and technical stakeholders to analyze discovery-related KPIs, establish clear measurement frameworks, and translate insights into actionable platform improvements. Supported decision-making around discovery, navigation, and platform usage in complex enterprise setups.
EDUCATION
Reichman University
Computer Science
SKILLS
ABOUT MARC TRACHTENBERG
Digital commerce professional with 15+ years of experience across discovery, order management, and enterprise commerce platforms.My background spans multiple stages of the commerce lifecycle: customer-facing service environments, SaaS-based order management and fulfillment solutions, and large-scale discovery and search platforms. Across these roles, I’ve worked with KPI-driven teams supporting enterprise clients, gaining a practical understanding of how customer experience, operational execution, and platform decisions interact at scale.I focus on end-to-end commerce flows from product discovery through fulfillment and post-purchase with particular interest in order management concepts such as ship-from-store, ship-to-store, and in-store pickup. I enjoy working at the intersection of business, product, and technology, using performance metrics to support clearer decision-making and pragmatic platform optimization.My approach is grounded in realism, measurability, and a holistic view of digital commerce in complex enterprise environments.
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