Marc Roussel
Global Client Services Manager @Safenames
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WORK HISTORY
Global Client Services Manager @Safenames
Managing the Client Services Department including account management and ensuring Safenames meets and tends to all of their client\'s needs
EDUCATION
Solent University
BA (hons), Graphic Design
Denbigh
GCSE and A levels
Arts University Bournemouth
Foundation degree, Art and Design
SKILLS
ABOUT MARC ROUSSEL
I joined Safenames in 2006 as an Account Manager, supporting a wide range of global corporate clients — from growing brands to large multinationals. My role focused on managing extensive domain portfolios (some exceeding domains) and helping clients strengthen their online brand protection, DNS infrastructure, and digital security strategies.Over the years, I’ve had the privilege of traveling across the world to meet C-level executives, advising them on how to get the most value from their domain portfolios and protect their digital presence.In 2010, I was promoted to Client Services Manager, where I now lead a talented team that has grown from 3 to 9 people. Together, we manage most of Safenames’ key global accounts. I focus on coaching and developing the team to deliver exceptional service, drive client satisfaction, and maintain strong long-term relationships.I also manage partnerships with leading providers like Cloudflare, Imperva/Thales, Vercara, and Bunny, helping clients secure multi-million-dollar cybersecurity and CDN solutions. My experience spans DNS, CDN, WAF, data security, bot mitigation, and API protection. I also have a deep involvement in both previous and upcoming ICANN new gTLD launches.Key HighlightsExpanded Safenames’ cybersecurity offering through new third-party partnerships, creating a new revenue stream.Introduced a “buddy system” within Client Services to mentor junior account managers and develop expertise in security and infrastructure.Centralized thousands of domains for global clients, improving operational efficiency.Supported new gTLD launches for several of the world’s largest brands.Traveled globally to advise clients on domain strategy, brand protection, and cybersecurity posture.
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