Marc Quadagno

About Marc Quadagno

As an Operations Manager with 10 years of expertise launching, systematizing, scaling…

Experience

1. Front End Supervisor

   Total Wine & More

   Aug 2022 — Present · US

   Total Wine & More is the largest alcohol-specific retailer, with roughly $3 billion in revenue and 172 stores in 22 states; hired to supervise and manage day-to-day operations at their busiest store in Florida, with $75 million in annual revenue. Oversee cashier, merchandising, and sales floor activities, including online orders for delivery and in-store pickup. Manage teams, provide coaching and feedback, and create a positive and inclusive work environment. Provide customer service, greet and establish a relationship with customers while informing them of our products and services Create and foster a sales-focused environment through the development of team members Communicate with customers, stakeholders, and other members of the organization. Coordinate goals with upper management and provide direction to team members with clear and effective directives, both verbally and in writing. Monitoring KPI reports and analyzing performance metrics. Resolve customer issues in the short-term, by dealing with customer directly; improve customer issues in the long-term, by implementing processes and strategies to improve the customer experience. Training and leadership of team members Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products Open and close the store Key holder with alarm code; maintain building safety and security Prepare nightly and weekly deposits; manage opening and closing staff Oversee staff for incoming freight shipments Support management and store team Deliver best-in-class service to customers. Manager-on-duty in absence of a store manager. Promoting Total Wine & More products and services to customers on the sales floor Support the merchandisers, stock associates and cashiers when necessary

Skills

• Copywriting
• Customer Service
• Advertising
• Writing
• Press Management
• Customer Relations
• Editing
• Crm
• Entertainment
• Online Marketing
• Publicity
• Social Networking
• Social Media
• Publishing
• Event Planning
• Public Relations
• Media Relations
• Production
• Social Media Marketing
• Blogging
• Strategy
• Music
• Marketing
• Press Releases
• Promotions
• Trade Shows
• Marketing Strategy
• Management
• Entrepreneurship