Marc Shapiro
Transformational Executive | Field Services & Contact Center Leadership | Scaling Teams, Optimizing Performance & Elevating Customer Experience
- Role
- Executive Vice President at Select Home Warranty
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Executive Vice President
May 2022 — Present
Education
Florida Atlantic University
Bachelor of Arts, Criminal Justice
2004 — 2008
Florida Atlantic University - College of Business
Master of Business Administration (MBA), Business Administration and Management, General
2014 — 2016
Skills
- Business Process Improvement
- Forecasting
- Leadership Development
- Sales Operations
- Customer Retention
- Customer Service
- Insurance
- Process Improvement
- Customer Relations
- Outsourcing
- Pricing
- Vendor Relations
- Inventory Management
- P&L Management
- Coaching
- Customer Experience
- Contract Negotiation
- Strategic Planning
- Business Development
- Call Centers
- Team Building
- Management
- Customer Satisfaction
- Training
- New Business Development
- Budgets
- Team Leadership
- Cross-Functional Team Leadership
- Negotiation
- Microsoft Office
- Sales
- Strategy
- Project Management
- Six Sigma
- Performance Management
- Crm
- Account Management
- Change Management
- Leadership
- Operations Management
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