Marc Peckings
Global Head of Application Support @Computershare
Signup · Get unlimited contacts
WORK HISTORY
Global Head of Application Support @Computershare
Lead global 2nd and 3rd line Application Support teams across EMEA, Oceania and the Americas, supporting the Computershare Plans business unit. Accountable for service quality, application stability, and customer outcomes across a highly regulated, global environment. Provide IT representation on executive committees, oversee audits, and partner with compliance, risk and security teams to ensure alignment with strategic objectives. Key achievements: • Aligned regional support teams into a unified global operating model, improving consistency and service quality • Implemented a follow the sun support structure, reducing handoff delays and improving customer response times • Introduced a Knowledge Centre Service workstream within ServiceNow, strengthening knowledge management and reducing repeat incidents • Designed and implemented a core KPI and metrics framework to demonstrate SLA performance and identify improvement opportunities • Established a dedicated CSI function combining development, BA, DBA, support and project management capability to accelerate service improvements
EDUCATION
Bournemouth University
Hotel, Catering & Institutional Management, Hospitatilty
Winton School for Boys
GCSE's
SKILLS
ABOUT MARC PECKINGS
Analytical, collaborative senior technology leader specialising in customer centric service delivery, operational resilience, and application management across regulated financial environments. Proven track record of strengthening service reliability, improving customer outcomes, and leading high performing global teams. Adept at building trusted relationships with senior stakeholders, shaping service strategy, and delivering measurable improvements in stability, risk management, and customer experience. Recognised for transforming support functions, embedding ITIL best practice, and driving continuous improvement across complex organisations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.