Marcos Elizondo
Sr. Scrum Master Release I Release Train Engineer I Senior Technical Project Manager I Agile Servant Team Leadership I Continuous Process Improvement Facilitator I Problem Solver I Attention to Detail
- Role
- Senior Project Manager at Global Technology Solutions Inc. (GTS)
- Location
- New Hope, PA, US
- LinkedIn followers
- 500 followers
About Marcos Elizondo
Recognized as a strong Scaled Agile Framework (SAFe) Scrum Master with a comprehensive Lean-Agile mindset background utilizing SAFe Agile, Predictive, and Hybrid development methodologies. Highly adept at conveying business and technical communication in an easy-to-understand way for stakeholders, technicians, and executives. Deliver business-critical, multi-faceted initiatives that support all business organizations through excellent management skills and accountability. Demonstrated servant leadership success coordinating large technology teams to bring key initiatives to the marketplace, using expertise in all facets of Software Development Life Cycle (SDLC), from conception to implementation. Skilled in working with diverse cross-functional stakeholders to identify and translate customer and business needs, and to drive successful implementations. Possesses strong problem-solving skills, ability to lead under tight deadlines with sound decision making and thrives in dynamic environments requiring adaptability. Extensive contact center healthcare operations experience working with leadership to maintain customer service excellence. KEY SKILLS Bilingual-Fluent in both Spanish & English Agile, Hybrid & Waterfall Methodologies Business Requirements & Product Specifications Test Automation Experience Value Stream Knowledge Risk Identification & Management Stakeholder Management Conflict Resolution Skills Microsoft Office Suite Skills Proudest moments throughout my career are: 1. Spearheaded innovative solution to address Blue Cross Blue Shield Association(BCBSA) Member Touchpoint Measures (MTM) Mandate to record interactive voice response (IVR) system. Encompassed over 1200+ toll-free numbers across the enterprise making changes to comply with BCBSA mandate. Leading Contact Center Technologies applications teams that were part of an Enterprise and highly complex multi-year, multi-platform, program that migrated millions of healthcare records from 9 to 1 central membership and claim system. This led to the digitization of data allowing multi-channel experiences for our membership meeting them via chat, text, portal, voice, and customer service channel 3. Created a new AWS Agile Release Train to successfully migrate thousands of call center agents and toll-free numbers to cloud-based platforms. Provided training to 70+ new resources from different vendor partners and external business partners to provide change management training. Contact me if you need high-performing teams via my mobile @ 26••••••20 or email at m••••••••@gmail.com
Experience
Senior Project Manager
Global Technology Solutions Inc. (GTS)
Apr 2024 — Present · Philadelphia, PA, US
Provide program and project management services for the design, deployment, and delivery support of services and solutions in a client-facing environment. Work closely with the Technical and Administration teams in all phases including pre-sales, requirement validation, development, testing, implementation, and support. Working closely with the delivery and sales team, manage the overall delivery relationship with assigned program/project clients.
Education
University of Phoenix
Bachelor of Science - BS
2001 — 2003
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