Marco Sossai
Ict Team Leader @TIM
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WORK HISTORY
Ict Team Leader @TIM
Pomezia, IT
Assicura per il perimetro di competenza, il monitoraggio proattivo degli eventi, l\'incident management, il supporto al change management ed il controllo centralizzato del corretto funzionamento delle applicazioni IT, in H24 7*7.
SKILLS
ABOUT MARCO SOSSAI
During my job experience and self-training, I have acquired the following main skills: IT MANAGER § Managin Process of Change & Problem Mng for Telecom Italia IT\'s Auditing ISO § Review and monitoring of Event Mng, Incident Mng, Problem e Change Mng process § Team Building § Managing relationships linking customers with suppliers § workgroup support during decision making IT DELIVERY MANAGER § IT Governance § Sizing & Assessment workgroup § Monitoring SLA and OLA § Pre & Post sales Support IT Pre-Sales § Research of IT solutions § AS-IS assessment and TO-BE proposals based on customer\'s requirements § Capacity planning and risk assessment MANAGEMENT REVIEW § Mng Review, Income statement analysis, Forecast, Budget § Review and Monitoring of Commercial Goals § Budget and review of new sceneries (Cloud Compunting, Service Operation) § Planning and Control Management I am a highly motivated and I have constantly reached the set goals. I believe in training and I have achieved the following certifications: ITIL V3 Foundation, PRINCE 2, COBIT 5, SIxSigma Yellow Belt, Togaf 9
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